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What is the Pulse of the Business? with Tim Szczygiel of SalesChain

Tim Szczygiel is an experienced Chief Executive Officer with a demonstrated history of working in the computer software industry.

In this episode of the Building to Scale podcast, Szczygiel talks about the dichotomy of the pandemic in his business, SalesChain, LLC. While the company enjoyed a very profitable 2020 due to the trend toward remote work, Szczygiel also believes working in person is highly beneficial for employees to learn the culture of the company and share ideas, as well as leaders to keep a pulse on the business.

Learn why there is no substitution for being in the same room with someone when it comes to business, and how using data to make decisions can make all the difference when it comes to company culture, not just in decision-making.

SalesChain is the leading sales and business management software for office equipment dealers. As Szczygiel discusses in the podcast, “There’s no more valuable a tool than a magnifying glass for your business.” Seeing problems as an outsider allows Szczygiel to help businesses achieve greater organization through actionable data and powerful automation.

Key Takeaway:  While remote work is here to stay, there is no substitute for the spontaneous creativity and culture that comes from working with others in person. Working in person also allows leaders to keep a pulse on the business and for employees to grow and evolve by learning from their coworkers.

Lessons Learned:

Managing data is absolutely critical to business in 2021. Every business in every industry is going virtual to some degree, and virtual-only works when information is complete, accurate, and correct.

Going 10 times bigger with an idea may take 10 times the effort, but going 100 times bigger rarely takes 100 times the effort.

Your customers are your greatest advocates. As a software provider, you might think our largest department, in terms of the sheer number of staff, would be in marketing or development, but it is actually our help desk. That front-line interface to our users determines how well our product is used and how well it is perceived. That impression sets us apart from big-box software and has helped us succeed.

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