Support Plans

When it comes to application support, every project has different needs and requirements. To accommodate this, we have designed a series of support plans with flexibility in mind to meet the unique needs of your situation.

Proactive support plans are ideal for application support and mentoring services. Via a pre-paid support plan, we can assist with proactive application monitoring services to be able to see and address issues before they affect your critical business services. In addition, we can work with your development team in training and mentoring scenarios to increase their knowledge and capabilities to better support your company moving forward.

Benefits:

  • Lower rates than traditional support services
  • Predictable costs
  • Dedicated support contact
  • Roll pre-paid hours forward or over into custom development

Reactive support services are ideal for critical application support issues, application growth, and larger scale mentoring relationships. If you have a business critical application that is down, you need support you can count on now. Our experienced team of developers and troubleshooters can quickly analyze the issues and get you back up and running. In addition, we can perform analysis of existing applications and provide feedback and an implementation plan on problem areas of your applications.

Benefits:

  • Critical, need it now application support services
  • Allows for larger scale projects
  • Dedicated, North American project management, development, and quality assurance resources
  Proactive Support Reactive Support
Dedicated Project Manager X X
Virtual Project Workspace X X
Testing Server X X
Source Control System X X
     
Application Tuning X X
Troubleshooting Services X X
Infrastructure Services X X
Database Services X X
Development Services X X
Mentoring Services X X
     
Application Monitoring X  
Monthly Reports X  
     
Discounted Rates X  
Month to Month Plans X  
Rollover Hours* X  
Rollover to Custom Development* X  

* Rollover hours are only available on annual pre-paid plans.

We welcome you to review our support plan options and then contact us today to receive a free consultation and setup the AMS support plan that is right for your ColdFusion needs!

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